FREQUENTLY ASKED QUESTIONS:

Why is it not possible to see products and prices?

Products and prices of zaZa’z will be visible after you logged in on our website. Without a log in you won’t be able to see both.

How can i get acces to the webshop?

You can get acces to the website by creating an account and fill in all of your data. After your data has been checked by zaZa’z you will receive a confirmation by e-mail. After this you are able to log in on the website with the e-mail adress and password you registered.

How can I pay?

You can pay per bank transfer or with iDEAL. After you have placed an order you will receive the final invoice with the correct amount and number of your invoice per e-mail. Your payment can only take place after receiving your final order because of some possible changes that may have to be made to the invoice.

Who is able to log in and place an order at this website?

zaZa’z is a wholesaler that sells fashion and fashion accessories. Only retailers can buy at zaZa’z. Private individuals are not able to log in or place an order at the website of zaZa’z.

How will the goods be shipped?

Goods will be shipped with DPD.

What are the shipping costs?

The shipping costs of zaZa’z are €8,- excluding VAT within the Netherlands. For Germany and Belgium a standard amount of €15,-  per package of 20 kilos and with an extra €4,50 for a package between 20 and 30 kilos  will be charged with possible additional costs for a remote area. For other foreign shipments, the costs are determined based on the weight of the package and the destination. The shipping costs can be found on the invoice. By questions about shipping costs before placing an order zaZa’z can be contacyed per mail or by phone.

How long will it take before  I receive the goods?

After you have placed an order and and have transferred the final invoice amount before 14:00 PM, zaZa’z will in most cases be able to ship the package the same day. In most cases the goods will arrive in 1 or 2 business days. Ofcourse there are exceptions for unforeseen cases or when the goods will have to be shipped to certain countries or places.

Can I add items to my order once I have received the final invoice?

Once you have received the final invoice from us by email, it is no longer possible to add additional items. Products ordered after receiving the final invoice will be processed in a new order.

I have already bought or ordered in your Cash&Carry or at an fair, do I  still have to register?

Yes, to place an order at our website our see our products online it is necessary to register first.

I want to order an article but I see that it is no longer on stock at the webshop?

You can contact zaZa’z by telephone:  Number: 0031 (0) 481 420039
You can also send an e-mail to: info@zazaz.nl

I have a question about the warranty conditions?

You can find our warranty conditions under our general terms and conditions.